Make a Warranty Claim New Zealand

A Gree Warranty - Peace of Mind Guaranteed.

Gree products come with a comprehensive 6 years parts and labour warranty. (In 2015, we upgraded our warranty terms from 5 to 6 years.) As the Australasian distributor for Gree products, Beijer Ref Australia and Realcold NZ Ltd hold the warranty for all Gree products sold by us in the region. 

We hold a full range of spare parts locally for all the models we distribute and have a skilled technical team at the ready to provide assistance with design, service and after sales support.

For more information, please refer to Gree Warranty Policy.

Before requesting repairs under the conditions of warranty, please check the following:

  1. Have you followed the product user manual trouble shooting advice in the event of an error in operation?
  2. Has a hard reset been performed to the unit (power/isolator switch to the air conditioner been turned off 30 mins)?
  3. Check the drains and filters clean/clear of any obstructions
  4. Check that batteries are replaced in the remote control
  5. Has the installer been contacted to check his installation?

Note: Where the proof of purchase documentaiton cannot be supplied, processing delays and or a rejection of your product warranty claim may occur.


Is this unit in a serviceable location? The equipment must be safely accessible using a three meter ladder. If the unit is not accessible safely, you may be required to arrange safe working conditions. This is not a cost of warranty.*

I agree that if the service call to the installed product is diagnosed as non warranty and or no defective part(s) / component(s) are diagnosed, repaired and or replaced by the Beijer Ref Australia warranty service agent, then it is no covered by the warranty terms and conditions. A tax invoice will be issued to me for the Beijer Ref Australia warranty service agent’s time which I agree to pay promptly.

*Mandatory Fields